In the Google comment column, many writers show understanding for Dirk Luttmann (56).
Milena KalinEditor Economics
Dirk Luttmann (56), as the host of the Uetliberg-Beiz Uto Staffel, has to listen to a lot on the internet. But he doesn’t let that sit on his own – he also bickers with the comment writers on the net.
The topic not only moves Blick readers. The Uto Staffel on the Uetliberg received dozens of new reviews within hours of the Blick article. The vast majority of them: positive.
“I’m very happy about this wave of solidarity,” said Luttmann to Blick on Wednesday morning. He should actually be working, but he’s hardly been able to do it in the last two hours. “I get a lot of feedback, most of which is positive.”
New visitor record on the website
Since the media hype began on Sunday evening, his website has had over 14,000 hits – a new record. The first article that appeared on the online portal “Watson” could ultimately still have something good.
“I’m glad I was able to correct a few things,” says Luttmann. He does not yet know whether the attention will help his business. “We’ll see about that,” says the host – and says goodbye: “It’s almost noon. We have to move forward.”
Luttmann seems to have hit a nerve. On Google, he receives positive comments from people who have never eaten at Uto Staffel. “I’ve never been to your place, but I’ll come and eat soon, I’m celebrating the boss! He’s a fighter and won’t be beaten!” It says, among other things.
Others also comment on the negative comments: “I’ve now read through some 1-star guest reviews and I’m really ashamed of others! These are sometimes very offensive and from a layman’s point of view (of course I don’t know the situation) completely exaggerated. »
Comments should not be offensive
Such negative comments are not allowed at all. “Google allows such comments. But they must correspond to the truth and must not be unnecessarily hurtful, »says digital lawyer Martin Steiger (44).
The comment writers should better ask themselves what they want to achieve with their comment. “You should be aware of the impact of the comments,” said Steiger. These could be both defamatory and injurious to the innkeeper and staff.
But as is well known, Luttmann doesn’t always do it the smart way. He shouldn’t put the names, telephone numbers and employers of his guests on the Internet. “It smells like a violation of personal rights,” says Steiger. At least as long as there is no overriding private interest. Luttmann could have answered the inquiries without disclosing the data of his previous guests.
Cost of a lawsuit too great
But no one will complain about that. “The effort is far too great. It costs a lot of energy and money.” Currently, one could only achieve deletion with a lawsuit anyway. And there is an easier way to do this.
For example, those affected who want their data deleted can contact the host with a registered letter. Or they contact Google directly.
What guests are not allowed to do is threaten bad reviews. “That would be criminal coercion or even blackmail,” says Steiger. Luttmann has already seen guests use such threats as a means of pressure – for example to get a better table. This is not recommended.
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