The Sunday newspaper published a large report on the working conditions in the Digitec Galaxus logistics center in Wohlen AG. Half a dozen employees contacted the newspaper and described some appalling conditions. For example, in summer it is so unbearably hot in certain departments that people regularly collapse. Or that an additional working day is scheduled at short notice to deal with the flood of orders.
Now Florian Teuteberg (44), the head of the largest Swiss online retailer, comments on the allegations on the website. It’s about revealing what’s really going on.
Growth spurt as justification
The title of the text reads: “A look behind a one-page report about our logistics”. Teuteberg also admits his own shortcomings: “I am aware that things don’t always run smoothly in our logistics center in Wohlen either.” And adds a justification for it: “In the last two years in particular, we have experienced a gigantic growth spurt during the pandemic.”
Not only has the number of employees doubled, but also the number of managers: “Several managers from very different corporate cultures and with different levels of experience joined us,” writes Teuteberg. “And not everyone has been able to behave in accordance with our values. That’s why we worked intensively with the new managers to bring them closer to our culture.”
This is an enormous challenge for employees and the entire company, the boss continues. And says: We don’t deny that we made one or two mistakes in the process.”
Only, according to Teuteberg, should the affected employees have contacted the responsible departments at the online retailer instead of the public: “It makes me sad that those quoted do not feel that the existing internal feedback channels are sufficient to express their criticism. »
And adds below: “Nobody who criticizes, addresses any grievances or makes suggestions for improvement has to fear disadvantages.”
There is also a charm offensive aimed at customers. Because it is also obvious that the customer’s desire for the shortest possible delivery times – and low prices – is one of the reasons for the stress of the employees. “As a customer,” Teuteberg addresses consumers directly, “you have a right to know what our working conditions are like.”
And the customers also have their say. In the interests of transparency, Galxus left the comment column in the article open: “Why does everything always have to arrive the next day?” writes a customer there. “Personally, as a private customer, 99% of the time it doesn’t really matter to me whether the goods arrive the next day, at the end of the week or not until next week.”
Working conditions at Digitec Galaxus