Saturday, April 1, 2023

Restaurants are afraid of alienating their customers

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Restaurants are afraid of alienating their customers

More and more people are skipping their reservations – most frequently in the city of Zurich. That’s why restaurants can now charge a fine if tables remain empty. The measure splits the gastro scene into two camps.

Published: 5 minutes ago


Conveniently via smartphone or laptop: it has never been so easy to reserve a table.

Select the restaurant, reserve a table online with just a few clicks – and then don’t show up. The catering industry in Switzerland is struggling with guests who don’t show up without notifying them. So-called no shows have quintupled since the corona pandemic (Blick reported). Lunchgate, the largest provider of online booking systems in German-speaking Switzerland, has now analyzed the problem more closely and published the results at the end of January:

  • The no-show rates are highest in the cities of Zurich, Lucerne, Basel and Bern
  • Restaurants register the most no shows on weekends
  • No shows are most common after 8 p.m
  • Guests making reservations at a particular restaurant for the first time are twice as likely to no-show as returning guests

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