Tuesday, March 21, 2023

Unnecessary iPhone emergency calls flood ski resort headquarters

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Unnecessarily triggered emergency calls from iPhones are a major burden for emergency call centers. The picture shows the Baselland cantonal police headquarters.

The new SOS satellite technology in Apple devices is designed to help people in need when they are no longer able to do so themselves. The “Crash Detection” and “Fall Detection” functions on all new Apple devices automatically activate the emergency call if the devices detect a sudden standstill. For the device, this means its owner is involved in a serious accident. A big advantage for users in the mountains outside of the mobile network.

However, cell phones and watches are often wrong. They also trigger the emergency call on the roller coaster or in the event of a harmless skiing accident. This in turn has a negative impact on the emergency call centers of the ski resorts, whose resources are wasted on unnecessary emergency calls.

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